REFUND POLICY

RETURNS

THIS POLICY ONLY APPLIES TO PRODUCTS PURCHASED DIRECTLY FROM SONNTAG STUDIOS. IF YOU PURCHASED PRODUCTS FROM OTHER RETAILERS, PLEASE CONTACT THEM DIRECTLY.

ALL RETURN REQUESTS MUST BE SUBMITTED WITHIN 14 DAYS OF RECEIVING THE ORDER IN ITS ENTIRETY.

RETURNS & EXCHANGES WITHIN THE EU

TO RETURN AN ITEM, EMAIL US AT SHOP@SONNTAGSTUDIOS.COM, INCLUDING YOUR NAME, ADDRESS, AND ORDER NUMBER. WE WILL ASSIST YOU WITH THE RETURN OR EXCHANGE PROCESS.

YOU WILL BE REFUNDED IN FULL TO YOUR ORIGINAL FORM OF PAYMENT, EXCLUDING THE COST OF STANDARD DELIVERY. IF YOU RECEIVED A PROMOTIONAL OR OTHER DISCOUNT AT THE TIME OF PURCHASE, YOUR REFUND WILL ONLY REFLECT THE AMOUNT YOU PAID.

RETURNS & EXCHANGES OUTSIDE THE EU

TO RETURN AN ITEM, EMAIL SHOP@SONNTAGSTUDIOS.COM WITH YOUR ORDER NUMBER AND DETAILS OF THE PRODUCTS YOU WOULD LIKE TO RETURN OR EXCHANGE.

PLEASE NOTE: YOU MUST COVER THE SHIPPING COSTS TO RETURN PRODUCTS OUTSIDE THE EU.

REFUNDS

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL EMAIL YOU TO CONFIRM RECEIPT. YOUR REFUND WILL BE PROCESSED AND CREDITED TO YOUR ORIGINAL PAYMENT METHOD WITHIN A CERTAIN NUMBER OF DAYS.

LATE OR MISSING REFUNDS
IF YOU HAVE NOT RECEIVED YOUR REFUND YET, PLEASE:

1. CHECK YOUR BANK ACCOUNT AGAIN.

2. CONTACT YOUR CREDIT CARD COMPANY, AS IT MAY TAKE TIME BEFORE YOUR REFUND IS OFFICIALLY POSTED.

3. CONTACT YOUR BANK, AS PROCESSING TIMES MAY VARY.

IF YOU HAVE FOLLOWED THESE STEPS AND STILL HAVE NOT RECEIVED YOUR REFUND, PLEASE EMAIL US AT SHOP@SONNTAGSTUDIOS.COM.

SALE ITEMS

ONLY REGULAR-PRICED ITEMS CAN BE REFUNDED. SALE ITEMS CANNOT BE REFUNDED.

EXCHANGES

WE ONLY REPLACE ITEMS IF THEY ARE DEFECTIVE OR DAMAGED. TO REQUEST AN EXCHANGE, EMAIL SHOP@SONNTAGSTUDIOS.COM.

SHIPPING COSTS

ALL RETURN SHIPPING COSTS, INCLUDING THOSE WITHIN AND OUTSIDE THE EU, ARE THE CUSTOMER'S RESPONSIBILITY.

THIS POLICY DOES NOT INCLUDE ANY TRIAL PERIODS OR EXTENDED RETURN POLICIES. FOR FURTHER ASSISTANCE, CONTACT US AT SERVICE@SONNTAGSTUDIOS.COM.